Banking Review: Fall 2010

PricewaterhouseCoopers' Banking Review shares a Canadian perspective on the challenges and opportunities facing the banking and capital markets sector. This edition features the following articles:

• Social media is fueling the reinvention of the customer experience
• Preparing for take-off — Reaction to the Basel III announcement of September 2010
• Foreign Account Tax Compliance Act — New U.S. rules that will affect non-U.S. entities

Social media is fueling the reinvention of the customer experience

Banks have been late to the party of social media usage. Sure, marketing campaigns featuring social network promotions or video podcasts are starting to seem commonplace, but integrated social media applications that weave customer learnings into operational delivery, are rare.

Social media is fueling the reinvention of the customer experience (130 KB) Download the full PDF article.

Preparing for take-off — Reaction to the Basel III announcement of September 2010

On September 12, 2010, the Basel Committee announced broad agreement on a package that will significantly increase the capital and liquidity required by banks. The package has attracted huge interest around the world and maps an agreed flight-path for the sector for the next 10 years.

Preparing for take-off — Reaction to the Basel III announcement of September 2010 (113 KB) Download the full PDF article.

Foreign Account Tax Compliance Act — New U.S. rules that will affect non-U.S. entities

In previous articles, we commented on the various factors that are influencing tax authorities’ co-ordinated international response to tax compliance and the actions being undertaken by them to ensure collection of all taxes properly due to their jurisdiction. Those articles focused mainly on business taxation. In this article, we review a recent development that will impose a costly burden on financial institutions and that will directly impact the customer experience at the retail level.

Foreign Account Tax Compliance Act — New U.S. rules that will affect non-U.S. entities (248 KB) Download the full PDF article.

Banking Review: Fall 2010 (684 KB) To read all of the articles above, download this PDF.