Our Performance

Key performance indicators

We track and report the following figures as part of our overall commitment to being a responsible firm.

Quadrant

Performance Indicator

Unit

FY
2015

FY
2014

FY 2013

FY 2012

FY 2011

FY 2010

Community

Giving Charitable donations and sponsorships Thousands of CAD 2,674 2,428 1,998 2,399 2,533 2,030
Contributions by partners and staff to United Way1 Thousands of CAD 1,879 1,884 2,128 2,220 2,182 2,156
Employee engagement Participation in team volunteering events Number of staff & partners 2,568 2,211 2,297 2,287 2,275 2,283
Time spent by partners and staff in team volunteering events Hours 19,395 16,583 17, 200 17,100 17,100 17,100
Skills based team volunteering events2 % Total number of team vounteering events 37 45 29 15 n/a n/a
Employee Satisfaction “I am satisfied with the actions PwC is taking to be socially
responsible (e.g., supporting community events, organisations
and charities).”
% Favourable 85 84 84 83 n/a n/a

Environment

Greenhouse gas emissions³ Scope 1 (natural gas and fuel oil consumption)4 Tonnes of CO2e 1,422 1,790 1,720 3,4705 1,330 1,360
Scope 2 (electricity consumption) Tonnes of CO2e 2,121 2,640 3,150 3,518 3,440 3,670
Scope 3 (air travel, car rentals, rail travel and hotel stays and paper consumption)6,7 Tonnes of CO2e 7,452 7,541 6,1308 6,600 5,940 5,970
Business air travel Distance flown by PwC partners and staff Thousands of kilometers 54,356 52,170 50,182 44,963 48,034 48,232
Paper usage Office paper consumption9 Thousands of sheets 36,861 43,953 51,868 58,350 58,915 66,348
Employee satisfaction “I am satisfied that PwC is responding appropriately to address
the impact of our business activities on the environment.”
% favourable 72 72 72 67 n/a n/a

People

Workforce Partners Number of partners 547 527 513 417 420 425
Staff Number of staff 5,490 5,323 5,419 5,528 5,311 5,303
Voluntary departures % Staff 20 16 14 16 16 12
Employee satisfaction "I would recommend PwC as a great place to work." % Favourable 75 73 76 70 71 70
"I am proud to work at PwC." % Favourable 85 84 85 80 81 80
Diversity and inclusion10 Women % Staff & partners 54 55 54 55 56 57
Members of a visible minority % Staff & partners 22 19 16 129 28 27
Work/life flexibility Reduced schedule % Staff 12 12 3 3 4 4
Coaching, learning and development "I have the opportunity to work on challenging assignments that contribute to my development." % Favourable 78 78 79 75 74 73

Marketplace

Revenues PwC Canada revenues Millions of CAD 1,186 1,126 1,120 1,108 1,096 1,034
Non-charitable sponsorships Education sponsorships Thousands of CAD 362 410 507 364 571 545
Other sponsorships Thousands of CAD 2,792 2,819 2,689 2,882 1,517 1,826
Economic Impact Number of jobs directly or indirectly supported by PwC operating expenditure Total number 10,267 9,971 9,953 n/a n/a n/a
  1. The United Way campaign is tracked based on a calendar year basis. Therefore, the FY15 value refers to the January 1, 2013 - December31, 2014 campaign.
  2. We are reclassify our definition of skills based volunteering and will report back in FY16 on the criteria and developments.
  3. Due to rounding, the subtotals may not add to the total. Emissions were calculated using the “GHG Protocol®: A Corporate Accounting and Reporting Standard (Revised Edition)” developed by the World Resource Institute and the World Business Council for Sustainable Development. Scope 1 and 2 calculations are based on consumption data provided by third parties. Where this information was not available, estimates were made based on average consumption. Scope 3 emissions related to business travel were calculated using data provided by Amex Canada Inc and calculation model provided by Data Insights for FY11 to current year and Atmosfair for FY09-FY10. GHG emissions from Hotel stays, Rental Cars and Rail have been estimated in FY11 based on averages of prior years. Since FY12, calculations have been based on hotel nights, preferred car rental service provider reports, and VIA rail utilization reports. Emission factor sources used in calculating the carbon footprint are taken from: annual National Inventory Reports: Greenhouse Gas Sources and Sinks in Canada, Environment Canada; 2013 BC Best Practices Methodology for Quantifying GHG Emissions; the GHG Protocol - GHG emissions from transport or mobile sources calculation tool (June 2013); and Climate Change 1995, The Science of Climate Change: Summary for Policymakers and Technical Summary of the Working Group I Report, IPCC, 1995.
  4. The drop in Scope 1 and 2 emissions for FY15 is associated to a milder Canadian winter and reductions in electricity emission factors for certain provinces.
    GHG emissions from paper consumption are not included in emissions values for FY12 or prior years.
  5. The spike and drop in 2012 was due to the first time reporting of Fuel Oil in one of our Toronto office buildings. PwC moved out of the building before FY13.
  6. Rail travel GHG emissions reported in FY11 and prior years was provided directly by AMEX. Data for FY12 onwards has been calculated using employee travel data provided directly by the rail service provider. FY14 data has also been updated to reflect latest available data.
  7. To enable year-over-year comparison hotel stay GHG emissions for FY13 onwards were re-calculated due to changes in our calculation methodology.
  8. In FY13, previously reported values for emissions associated with car rentals were re-calculated due to changes in our calculation methodology, to enable year-over-year comparison. Please note that car rental data is provided by PwC’s preferred service providers. Reported emissions do not include information from other possible service providers.
  9. GHG emissions from paper consumption are not included in emissions values for FY12 or prior years.
  10. In FY14, we moved to a consolidated reporting system called Workday. Previously reported values (FY12, FY13) were re-calculated due to changes in calculation methodology, to enable year-over-year comparison.