Leaders are recognising the importance of “evidence-based outcome measurement” and “impact assessment” as the missing link between strategy and impact. By improving transparency, strengthening governance, building capacity and underpinning service delivery, Monitoring and Evaluation (M&E) resolves many challenges relating to budget allocation and availability, the management of policy implementation, accountability and transparency, service delivery and the retention of institutional memory.
PricewaterhouseCoopers is a leading adviser to the public and private sectors in using M&E principles to align strategy to policies and manage the delivery of desired outcomes. We have devised specific tools and technologies to assist you in efficiently establishing an M&E framework and management mechanism. It provides individual stakeholders in the value chain an opportunity to view and focus on their scope of work and objectives. Our M&E implementation approach follows a number of key steps:
- Reviewing current M&E framework, input processing and output reporting mechanisms to identify potential areas of intervention;
- Identifying legislative/policy imperatives, strategies and key result areas specific to each organisation and its constituent parts/entities;
- Identifying information needs for better output management and customisation control;
- Reviewing relevant internal and external information sources;
- Developing process and information flows and formats;
- Developing portal view, data extraction and tagging mechanisms;
- Implement an M&E tool/dashboard system;
- Assisting to establish supporting mechanisms and infrastructure; and
- Training staff and providing ongoing support.
The public and business sectors both make new policy directives and review current strategies with the objective of being more responsive to the needs of the general public and respective clients. The extent to which both sectors meet the expectations of communities and that of clients is dependent on their understanding of the community and their client needs; the degree to which the policy shifts are informed by the needs; how strategies translate policy into action and how that action yields desired results. We have developed a M&E framework to evaluate the impact of policies and processes followed to develop and implement strategies and to monitor performance for an informed adaptive management practice.
World-leading organisations that operate within both the public and private setup are all striving to retain a competitive edge. This is evidenced by most organisations’ mission statements and brand promises. However, to achieve their promise to the public/clients and retain a competitive edge, organisations require a comprehensive framework and tools to evaluate the impact of policies and processes used and to monitor the implementation of strategies and different organisational levels and across all business units. PricewaterhouseCoopers has specialists to help you plan, implement, manage and support an M&E framework to retain the competitive edge.
