Benchmarking

Global Best Practices® Knowledge Base

A continual process

Benchmarking is the continual process of comparing your operations with best practices or another group's performance. Through benchmarking, you can identify strengths as well as uncover gaps. With comparative results from real companies, you can learn who is performing a process faster, better or cheaper — and readily recognize opportunities for improvement.

PricewaterhouseCoopers teams around the world use our benchmarking tools to collect data and help clients compare their performance to others. With the Global Best Practices knowledge base, we are able to extend these benchmarking tools to you to use in your own self-assessment programs.

Identify alignment to best practices

Our qualitative benchmarking tools compare your company's current practices with best practices to pinpoint strengths and weaknesses, identify improvement, and prioritize the actions most important to your business. Each qualitative benchmarking tool is aligned with the process classification framework. The alignment helps you reference relevant best practices to develop high-impact recommendations.

Compare performance to others

The Global Best Practices knowledge base offers a number of quantitative benchmarking tools to help you analyse your process performance.

Our quantitative tools help you:

• Focus on business process. Each quantitative tool collects data for a family of performance measures for the purpose of comparing business process performance. The measures in each tool are selected based on their universal applicability, regardless of industry, region, or size. The universal nature facilitates data collection and allows organizations to benchmark performance beyond industry. Many companies use the tools to compare support functions, such as the financial close process, with companies outside of their industry in order to identify top performance.
• Measure operational performance. The tools primarily measure operational data not readily available in the marketplace. The benchmark data cover a range of cost, quality, and time measures for each business process.
• Compare your performance against a wide range of companies. It is our goal to help you identify top performance of a business process. This may exist outside of your industry. Many of the tools have hundreds of companies to benchmark against. You can optionally customize your benchmark group according to region, industry, or size of organization. Reports are generated for performance measures with at least 7 respondents in the group.