One of the primary goals of any business is to develop the ability of its organisation and employees to perform capably and productively. This is accomplished when:
- Employees are provided with appropriate guidance so they understand what is expected of them;
- Enough flexibility is granted so that individual employee creativity and strengths are nurtured; and
- Employees are supplied with the necessary information to understand what the organisation is trying to accomplish and how they can individually contribute to that success.
PricewaterhouseCoopers (PwC) helps clients sustain and improve organisational performance by implementing projects to improve the effectiveness of people.
Our approach to performance management is holistic, considering the purpose of management systems within the wider context of organisational performance and any existing problems. Many organisations tolerate a level of inefficiency rather than tackling the difficult issues of performance improvement.
Engaging employees through supportive behaviours and training is key to the introduction of a performance management and appraisal system. PwC has strong experience of working with clients to train managers and staff in this area and in managing the broader communications required
Our solutions are designed to fit within your organisational, Human Resource (HR) and cultural contexts, and link together performance, behaviours, development and reward. These include:
- Reviews of appraisal processes;
- Advice on the design of appraisal processes;
- Advice on personal development planning;
- Advice on competency or capability frameworks; and
- Advice on linking balanced scorecards directly to business performance.
One of the key challenges facing organisations is the ability to translate strategy into implementation. PwC has developed a Performance Management Methodology which incorporates a process linking strategy with the behaviour that enacts it. We can assist you, whether you are in the private or public sector, in attaining your vision of being a dynamic organisation focused on delivering strategy. We help you shift your focus from “How did we do?” to “How can we improve?” You would be able to analyse causes or drivers of success rather than the symptoms of problems.
Our effective performance management chain embodies the following best practices:
- It is a linked chain that implements the strategy;
- It has consistent elements;
- It is treated as a single process with a process owner;
- It links strategy through behaviour to results;
- It uses minimum resources;
- It is driven by the organisation’s performance drivers;
- It identifies and responds to unforeseen events; and
- It provides energy and direction to drive strategy.
Clever organisations recognise that human capital is the greatest and most capable asset. In today’s fast-paced, knowledge-based business environment, talent is not simply replaceable or interchangeable. High-performing employees represent significant investments in training, experience and intellectual capital, and the PwC Human Capital and Leadership team has the specialists to help you with an end-to-end HR management and development process. Our expertise includes:
- Competency profiling and skills assessments;
- Training, development and capacity building;
- Organisational development;
- HR planning; and
- HR policy review and development.
