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The theme of this issue of InfoComm Review is changing shape. The articles in this issue explore how telecom operators worldwide are reshaping and restructuring their businesses to face the converged reality that is now emerging. Articles include:
Tailor Made
by Mike McGrath, Ash Bassili, Quentin Orr, and Gerrald Adang
For years, telcos have talked about being focused on customers, but organizationally they remain aligned internally along separate product silos. As consumers have more choices and new competitors enter the market, success in telecoms will be determined by those companie who align themselves around customers' current and future needs.
Remote Control
by Paul Horowitz, Pawan Verma, and Arpita Pal Agrawal
As telcos seek ways to reduce costs and to enter new markets, some are moviing their non-coe and even core activities offshore to lower-cost locations and, in some cases, outsourcing to a third-party supplier. Successful outsourcing is all about approachiing the initiataie as a transofrmation and not just as a transaction.
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