Today, IT outsourcing is an increasingly important strategy for global enterprises. Many companies are either currently outsourcing key portions of their IT infrastructure — or considering doing so in the future.
When appropriately implemented, outsourcing of non-core (“commodity”) IT functions can deliver significant business benefits. But with 20 percent to 25 percent of large IT outsourcing projects failing within two years, and 50 percent failing within five years, it is crucial that you know the critical success factors to getting outsourcing right — from the start.
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