Consumer finance group benchmarking surveys

Our experience means that we are able to provide current comparative information from the leading consumer finance companies. Many of our surveys are developed to understand who and what is driving operations, the current practices in use today, and how operations and risk practices might develop over the next few years. They are designed to highlight what some of the top tier companies are doing, providing best practices that their peers might consider in managing their own risk.

Our survey results are not published in the public domain, but are provided to survey participants exclusively for internal use. Each organization's individual results are kept strictly confidential and peer responses are presented in a way that will not allow identification of any peer based on their data. In addition, results of the survey are distributed to participants on a no-name basis, and only to those organizations participating in the survey.

For more information on participating in our industry surveys, please contact Melissa Fiorina.

Survey of post closing practices Fifth annual survey, most recently issued in 2004 Ten participants, including 6 of the top 20 mortgage originators Survey focuses on structural and governance matters, as well as cycle times and deficiency rates while maintaining an explicit focus on key operational functions
Survey of industry practices in default operations and foreclosures Fourth survey, most recently issued in 2003 Eighteen servicers participated, including 15 of the top 20 government servicers Survey analyzes estimated losses for FHA and VA loans, key foreclosure performance metrics and GNMA early buyout program practices Additional focus on trends in loss mitigation processing
Survey of loan repurchase practices Launched in 2004 due to high number of client inquiries on unexpected increases in loan repurchases from agencies and private investors Ten servicers who represent over $1.3 trillion of 2003 origination volume Survey covers financial and operational aspects of the repurchase process including organizational and accounting issues
Survey of secondary marketing practices Launched in 2004 Seventeen top mortgage companies participated representing over $600 billion of origination volume for 2003 Survey was designed to examine aspects of secondary marketing with regard to organizational, operational and technical issues
Quarterly customer retention survey Launched in 2001 and published quarterly Widely acknowledged as industry leading Nine to ten top mortgage companies participate Considers retention metrics, ways of measurement, peer results, channel analysis, etc.
MSR surveys Our MSR surveys include: MSR assumptions survey MSR portfolio multiples survey MSR initial capitalization survey MSR amortization survey

• Designed to benchmark and identify common practices among wholesale loan originators
• Areas surveyed will include initial acceptance of brokers; broker certification/re-certification; registration, underwriting and closing; pre-funding reviews; repurchases; prepayments; monitoring; and utilization of third parties

• Designed in response to industry concern over fraudulent originations and limited availability of industry-wide fraud benchmarking information